{"id":1319,"date":"2024-11-14T14:00:21","date_gmt":"2024-11-14T13:00:21","guid":{"rendered":"https:\/\/www.test-institut-etudes.com\/non-classifiee\/mystery-shopping\/"},"modified":"2024-12-18T17:57:08","modified_gmt":"2024-12-18T16:57:08","slug":"mystery-shopping","status":"publish","type":"post","link":"https:\/\/www.test-institut-etudes.com\/en\/case-studies\/recruitment\/mystery-shopping\/","title":{"rendered":"Mystery Shopping"},"content":{"rendered":"\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-f4272ac5 pt-0 pb-0\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-acf header-responsive \">\n\t<div class=\"wrap\">\n\t\t<picture>\n\t\t\t<source media=\"(max-width: 640px)\" srcset=\"https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/11\/enquetes-client-mystere@2x.webp\" \/>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/10\/img-solutions-header.webp\" alt=\"\" \/>\n\t\t<\/picture>\n\t\t<div class=\"header-responsive__title-post\">\n\t\t\t\t<figure class=\"wp-block-media-text__media\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/10\/img-solutions-picto-client-mystere.svg\" class=\"card__img\" alt=\"\" loading=\"eager\" \/>\t\t\t\t<\/figure>\n\t\t\t\t<div>\n\t\t\t\t\t<p>Nos \u00e9tudes<\/p>\n\t\t\t\t\t<h1>Mystery Shopping<\/h1>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\t<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-15f79a95\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-orange-1-color has-text-color has-link-color wp-elements-c6fbbaba4a643a277bd2358d77ac0d7f\">20 years&#8217; experience <br>in mystery shopping<\/h2>\n\n\n\n<p>Whether in car dealerships, on public transport or at tourist attractions, we carry out Mystery Shopper studies that meet the challenges of :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>monitoring and checking service quality on a daily basis on transport networks, in cultural institutions, at tourist attractions, etc.<\/li>\n\n\n\n<li>knowledge and competitive intelligence on sales strategies in stores\/automobile dealerships, for example.<\/li>\n<\/ul>\n\n\n\n<p><strong>Our special features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a department dedicated to recruiting and training mystery shoppers.<\/li>\n\n\n\n<li>a team of 600 investigators specialized in customer needs<\/li>\n\n\n\n<li>experienced analysts to check survey returns<\/li>\n\n\n\n<li>project managers with expertise in mystery shopping.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"603\" src=\"https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/11\/img-solutions-client-mystere-media.webp\" alt=\"\" class=\"wp-image-821 size-full\" srcset=\"https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/11\/img-solutions-client-mystere-media.webp 530w, https:\/\/www.test-institut-etudes.com\/wp-content\/uploads\/2024\/11\/img-solutions-client-mystere-media-264x300.webp 264w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/figure><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-07fdf921 bg-top-orange2\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading\">Evaluating the quality of the customer experience<\/h2>\n\n\n\n<p>This survey is a rigorous and impartial assessment of the customer experience.<br>The information gathered by our surveyors helps us to meet the expected standards and to continuously improve the services we offer.<\/p>\n\n\n\n<p>Our dashboards enable you to identify opportunities for improvement, correct irregularities in real time, and assess any associated penalties.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-042999d1 bg-top-blanc\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading has-orange-1-color has-text-color has-link-color wp-elements-ec12708b7fe3e0850bf9b32f260857d3\">Competitive intelligence<\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center mb-3 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p>Our mystery shoppers, like discreet observers, criss-cross the field to evaluate the customer experience offered by your competitors, your subcontractors or even yourself!<\/p>\n\n\n\n<p>Their meticulous observations, captured in detailed reports, provide valuable insight into your rivals&#8217; strengths and weaknesses.<\/p>\n\n\n\n<p>This analyzed data enables you to identify market best practices, anticipate emerging trends and sharpen your competitive strategy.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-96367ba0 trame-orange2\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading has-text-align-center page has-blanc-color has-text-color has-link-color wp-elements-b00b694c1f903caa5422e3eed5033baa\">Our solutions<\/h2>\n\n\n\n<p class=\"has-text-align-center has-blanc-color has-text-color has-link-color wp-elements-cfaf7ff35e4e670ec78fd6a5993e27d9\">Are you interested in Mystery Shopping?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-orange-1-color has-blanc-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.test-institut-etudes.com\/contact\/\">Contact us<\/a><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-none uagb-block-8251c6db\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>An impartial, invisible assessment of your services<\/p>\n","protected":false},"author":1,"featured_media":1133,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[35,40,27],"tags":[],"class_list":["post-1319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nos-etudes-sur-mesure","category-our-tailored-case-studies","category-recruitment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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